Privacy Policy – isb15 Online Casino Pakistan

1. Introduction & Scope

This Privacy Policy applies to all users of the isb15 platform accessible at isb15.onl, including the website, any associated mobile-optimised pages, and all services offered through the isb15 brand — sports betting, live casino, slots, fish games, game lobby and all related features. When we refer to "isb15", "we", "us" or "our" in this document, we mean the isb15 platform and its operating team.

By creating an account on isb15 or by continuing to use the platform, you acknowledge that you have read this Privacy Policy and you consent to the collection and use of your information as described here. If you do not agree with any part of this Policy, please do not use the isb15 platform.

This Policy should be read alongside the isb15 Terms and Conditions, which govern your overall use of the platform. Where a specific promotion or feature has its own privacy-related terms, those terms apply in addition to this Policy.

2. Information We Collect

We collect information in the following ways when you use isb15:

Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number and preferred payment method when you create your isb15 account.
• Identity verification documents: CNIC, passport or other government-issued ID, plus supporting proof of address or payment method, when requested during the verification process.
• Communications: Any messages, queries or feedback you send to isb15 support or via any contact channel.
• Responsible gaming requests: Information relating to deposit limit settings, self-exclusion requests or session time preferences that you configure in your account.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage data: Pages visited on isb15.onl, games played, bets placed, session duration, click patterns and navigation paths.
• Transaction data: Deposit amounts, withdrawal requests, payment method used, transaction timestamps and balance history — all recorded in PKR.
• Cookies and local storage data: As described in Section 5 of this Policy.

Data Category	Examples	Collection Method
Identity Data	Name, DOB, CNIC number	Registration & verification
Contact Data	Email, mobile number	Registration form
Financial Data	PKR deposits, withdrawal history, JazzCash/Easypaisa account details	Payment processing
Technical Data	IP address, device type, browser	Automatic collection
Usage Data	Games played, bets placed, session times	Platform activity tracking
Communications Data	Support messages, responsible gaming requests	Direct submission by user

3. How We Use Your Information

isb15 uses the information we collect for the following purposes:

• Account management: To create, maintain and secure your isb15 player account, and to verify your identity as required.
• Service delivery: To process deposits and withdrawals in PKR, settle sports bets, deliver casino game results and manage your balance.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the overall performance and experience of the isb15 platform for Pakistani users.
• Fraud prevention and security: To detect unusual account activity, prevent multi-accounting, identify potential money laundering patterns and protect the integrity of the platform.
• Responsible gaming: To monitor gaming patterns and, where appropriate, reach out to players who may be showing signs of problem gaming, and to process self-exclusion or deposit limit requests.
• Customer support: To respond to queries, complaints and requests submitted through any isb15 support channel.
• Communications: To send account-related notifications such as deposit confirmations, withdrawal updates, security alerts and changes to Terms or this Privacy Policy. We do not send unsolicited marketing communications without your consent.
• Legal compliance: To fulfil any obligations that apply to the isb15 platform under applicable laws and regulations.

4. Payment Data & PKR Transactions

All financial transactions on isb15 are denominated in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, debit or credit card, or another supported mobile wallet, your payment details are processed by the relevant payment provider. isb15 does not store full card numbers or mobile wallet passwords — this data is handled directly by the payment provider under their own security and privacy standards.

isb15 retains transaction records — including deposit amounts, withdrawal requests, timestamps, and the payment method category used — for account management, fraud prevention, and record-keeping purposes. These records are held in PKR and are linked to your isb15 player account.

For withdrawals, isb15 requires that the payment method is registered in your own name. This means we may cross-reference the name on your payment account with the identity information you provided at registration. This check is part of our standard account security process and helps protect your funds from unauthorised withdrawal attempts.

5. Cookies & Tracking Technologies

isb15 uses cookies and similar technologies on the isb15.onl website. Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and cookies that remember your language and display preferences.
• Analytics cookies: Used to understand how players navigate the isb15 platform — which pages are most visited, where players drop off, and how different features are being used. This data is aggregated and not linked to individual identities.
• Security cookies: Help detect and prevent fraudulent or unusual activity on the platform, including bot traffic and multi-account behaviour.
• Preference cookies: Remember settings you have configured on the platform, such as your preferred sports markets or game categories.

Most browsers allow you to control cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of isb15 — you may not be able to log in or use key features of the platform if essential cookies are blocked.

6. Sharing of Information

isb15 does not sell your personal information to third parties. We may share your data in the following limited circumstances:

Payment Providers

To process your PKR deposits and withdrawals, we share necessary transaction data with payment processors including JazzCash, Easypaisa, Raast, bank networks and card processors. These providers handle your payment data under their own privacy policies and security standards.

Technology & Platform Partners

isb15 works with software providers for casino games, sports data feeds and platform infrastructure. These partners may receive aggregated or session-level data necessary to deliver their services. They are contractually restricted from using this data for any purpose other than providing services to isb15.

Fraud Prevention & Security

We may share data with third-party fraud detection services that help isb15 identify suspicious account activity, multi-accounting, and potential misuse of the platform. This data sharing is strictly limited to what is necessary for security purposes.

Legal Requirements

isb15 may disclose your personal information where required by law or in response to a legitimate legal process. We will only make such disclosures where we are legally obligated to do so and where permitted under applicable data protection principles.

7. Data Security

isb15 applies industry-standard security measures to protect your personal information from unauthorised access, alteration , disclosure or destruction. These measures include:

• Encrypted connections: All data transmitted between your device and isb15.onl is encrypted using SSL/TLS technology. Look for the padlock icon in your browser address bar when using the platform.
• Access controls: Access to personal data within the isb15 team is restricted on a strict need-to-know basis. Staff with access to user data are subject to confidentiality obligations.
• Secure storage: Player account data, transaction records and identity documents are stored on secured servers with access logging and monitoring in place.
• Password protection: Account passwords are stored in hashed form and are never visible in plain text to isb15 staff. You are responsible for keeping your own login credentials secure and should not share your password with anyone.

While isb15 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact isb15 support immediately so we can take appropriate action to secure your account.

8. Data Retention

isb15 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Specifically:

• Active accounts: All account data is retained for the duration of your relationship with isb15.
• Closed accounts: Following account closure, isb15 retains transaction records and identity verification documents for a period necessary to comply with legal and operational requirements, after which they are securely deleted or anonymised.
• Self-excluded players: Where you have requested self-exclusion, your details are retained for the duration of the exclusion period to prevent re-registration, and then handled in line with standard retention practices.
• Support communications: Messages and support records are retained for a reasonable period to allow for follow-up queries and quality review.

9. Your Rights & Choices

As a user of the isb15 platform you have certain rights in relation to your personal data. These include:

• Access: You may request a copy of the personal data isb15 holds about you at any time.
• Correction: If any of your personal information is inaccurate or out of date, you can update it through your account settings or by contacting support.
• Deletion: You may request that isb15 delete your personal data. Requests will be assessed in line with our retention obligations — some data may need to be retained for legal or security reasons even after account closure.
• Restriction: You may ask isb15 to restrict processing of your data in certain circumstances, for example while a query about accuracy is being resolved.
• Objection: You may object to certain uses of your personal data, including any direct marketing communications.
• Withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the isb15 support team using the contact details in the footer of this page. We will respond to all requests as promptly as possible and within a reasonable timeframe.

10. Protection of Minors

isb15 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered on isb15 or provided personal data to the platform, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting associated data where confirmed.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms including isb15. For more information on tools and guidance available to support responsible use, visit our Responsible Gaming page.

11. Changes to This Policy

isb15 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or to clarify existing practices. When we make changes, the updated Policy will be published at this page. For material changes, we will make reasonable efforts to notify registered users via the contact details on their account. Your continued use of the isb15 platform after any update is published will be treated as your acceptance of the revised Policy.

We recommend bookmarking this page and reviewing it periodically. This Privacy Policy was last reviewed and updated in 2026.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way isb15 handles your personal data, please reach out to the isb15 support team. Our support is available 24 hours a day, 7 days a week. Contact details are listed in the footer of this page. For responsible gaming queries including self-exclusion and deposit limit requests, please visit the Responsible Gaming page directly.