isb15 FAQ — Your Questions, Answered

Yes, completely free. There are no sign-up fees, monthly charges or any cost to create your isb15 account. You only spend money when you choose to deposit and place real-money bets or play casino games.

No. Each player is permitted one account only. Duplicate accounts are a violation of isb15's Terms and Conditions and may result in suspension of all associated accounts. If you cannot access your existing account, contact support — do not register again.

Contact isb15 support with your registered mobile number or email address. The team will verify your identity and arrange a password reset for you. Support is available 24 hours a day, seven days a week. Never share your password with anyone, including support staff — the team will never ask for it directly.

You must be 18 years of age or older to register and play on isb15. Age verification checks are applied during registration and at the payment stage. isb15 is strictly an adults-only platform.

isb15 supports all major Pakistani payment options: JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and mobile wallets. All deposits are processed in PKR with no foreign exchange conversion needed.

JazzCash, Easypaisa and Raast deposits are typically reflected in your isb15 balance almost instantly. Bank transfers may take a few minutes to a couple of hours depending on your bank's processing time. If a deposit has not appeared within a reasonable window, contact support with your transaction reference.

Minimum deposit thresholds vary by payment method. JazzCash, Easypaisa and Raast have their own minimum transaction amounts based on the respective platform's rules. Full details for each method are shown inside the Cashier section of your isb15 account after login.

Yes. All transactions on isb15 are processed over encrypted connections. Your payment details are never stored on isb15 servers in plain text. JazzCash and Easypaisa transactions are authenticated through your own mobile wallet PIN, which isb15 never sees or stores.

Log in to your isb15 account, go to the Cashier section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Withdrawals are sent back to the same payment method you used for your most recent deposit wherever possible.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours. Bank transfers typically take one to three business days depending on your bank. During peak periods such as PSL final weekends or major T20 series, there may be slightly higher processing volumes, but the team works to keep timelines as short as possible.

Withdrawals can occasionally be held for identity verification, bonus wagering requirements not yet met, or routine security checks. You will receive a notification if any additional information is required. Contact isb15 support with your withdrawal reference number and the team will update you on the status directly.

isb15 covers Pakistan Super League (PSL), T20 internationals, Test matches, One Day Internationals, Asia Cup and all major international Cricket series. Markets include match winner, top batsman, top bowler, total runs, fall of next wicket, over-by-over runs, live in-play betting and more. Odds update in real time during matches.

Yes. isb15 offers in-play betting on PSL matches, T20 internationals and other Cricket fixtures. You can place bets after the toss, between overs, and at various points throughout the innings. Head to the Sports section after logging in to see live markets currently open.

Yes. Alongside Cricket, isb15 offers betting markets on Football — including major European leagues and international fixtures — as well as Esports titles. The full range of available sports and markets is listed in the Betting and Sports sections.

If a Cricket match is abandoned, rained off or officially declared void before a result is reached, all unsettled bets on that match are voided and the stake is returned to your PKR balance. For matches reduced in overs due to weather with a DLS result, settled outcomes follow the official result. Full details are in the Terms and Conditions.

The isb15 Live Casino features real dealers streaming in HD around the clock. Available tables include Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger and several game show-style titles. New tables are added regularly. Browse the full selection in the Live Casino section.

isb15 has a large Slots library covering everything from classic three-reel titles to modern video Slots with multiple bonus rounds, free spins features and progressive jackpots. The complete catalogue is available in the Slots section and the Game Lobby where you can filter by category, provider or feature type.

Yes. All isb15 games — including Live Casino tables and Slots — are fully optimised for mobile browsers on both Android and iPhone. No app download is required. Just open your browser, log in to isb15 and tap on any game to start playing. Performance is smooth on most Pakistani mobile networks.

Fish Games are arcade-style shooting games where players aim cannons at fish and sea creatures to earn PKR prizes. Different creatures carry different point values and multipliers. They are fast-paced, visually engaging and a popular choice alongside traditional Casino games. Browse them in the Fish Games section.

New members are eligible for a welcome offer upon completing their first deposit. The specific bonus amount and terms are shown in the Promotions section inside your account after registration. Always read the wagering requirements attached to any bonus before accepting it.

Yes. During Pakistan Super League, T20 internationals and other major Cricket events, isb15 typically runs time-limited promotions including enhanced odds, reload bonuses and prize pools. Log in regularly during these periods to check your Promotions dashboard so you do not miss active offers.

A wagering requirement (sometimes called a playthrough requirement) means you need to bet the bonus amount a specified number of times before the resulting winnings can be withdrawn as real PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before withdrawing. Full conditions are listed with each promotion.

isb15 provides deposit limits, session time reminders and self-exclusion options — all accessible free of charge from within your account settings. These tools are designed to help you stay in control of your gaming habits. Visit the Responsible Gaming page for full details on how to activate each tool.

Log in to your account and go to Account Settings, then Responsible Gaming. From there you can set a daily, weekly or monthly PKR deposit limit. Once set, the limit takes effect immediately and cannot be increased for a cooling-off period. Reducing your limit takes effect straight away; increasing it requires a waiting period to ensure the change is deliberate.

If you feel your gaming is becoming difficult to control — chasing losses, spending more than you intended, or gaming affecting your daily life — use the self-exclusion tool in your account settings to take a break. You can also contact isb15 support to have your account temporarily suspended. Gaming on isb15 is for entertainment only and should always stay within your personal budget. The Responsible Gaming page has more guidance and self-assessment tools.